The Regulations about the Service
"Virtual Reference"

1.The General Theses.
1. 1. The Service "Virtual Reference" is a part of the Library information service.
1. 2. The "Virtual Reference" is oriented at maximal satisfaction of Library users information needs.
1. 3. The Virtual Reference is an answer to the single inquiry of virtual user which consists of bibliographical and/or factual data and carries out in interactive regime.
1. 4. The virtual user is considered a person registered at the page "User" in the Library site " Virtual Reference" service.

2.The Types of Virtual Reference.
2. 1. The Types of Virtual Reference which gives Our Library.
2. 1. 1. Bibliographical:
- Directory Bibliographical Reference ( Bibliographical Reference that determines existence and/or localization of document);
- Topical Bibliographical Reference (Bibliographical Reference which contains bibliographical data on the certain topics);
- Refining Bibliographical Reference (Bibliographical Reference which determines and/ or makes more precise the components of bibliographical descriptions which are absent in the user's inquiry).
2. 1. 2. Factual (consists of factual data from different information sources).

2. 1. 3. Mixed (consists of bibliographical and factual data).
The Library Doesn't Fulfill Virtual References, If:
- this task is out of limits of technological or organizational possibilities of the library;
- the contents of the inquiry on information contradicts to the ethical norms;
- the inquiry is connected with the preparation of school or university final essays, and also with the solution of mathematical, physical, chemical etc. problems;
- the inquiry concerns the commercial activity in the field of mediation;
- the inquiry contradicts to the active Ukrainian laws.

3. The Fulfillment of the Virtual Reference.
1) The virtual references are fulfilled by the experts who take a part in the project "Virtual Reference", i. e. two people or more from each service department, processing department, and department (section) of the information support of the library site.
2) The experts who take a part in the project "Virtual Reference" must be subjected to the training and to acquire certain skills.
3) The responsibility for the fulfillment of the virtual reference brings the expert who fulfills it.
4) The library employees fulfill the virtual reference during 48 hours.
5) The library has a right to fix the certain number of inquiries every day.
6) If the inquiry consists of more than one question, the expert chooses which one of them to answer.

4. Bibliographical Apparatus Needed For the Fulfillment of the Virtual References.
4. 1. The Traditional Bibliographical Apparatus of the Library.
1) The Referential and Bibliographical Editions
2) The Catalogues and Card Indexes System
3) The Databases on Line
4. 2. The Bibliographical Apparatus of the Virtual Resources Library.
1) The Specialized Products (Catalogues and Databases on Line)
2) The Referential Resources on Line (Encyclopedic Editions, Reference Books, Vocabularies, Translators on Line)
3) Ready Reference Sites (The Lists of Web-Resources concerning Concrete Subjects)
4) The Computer Resources of the Virtual Libraries
5) General (Great Publishing Houses, News Agencies, Industrial Corporations, Scientific Centers, State Organizations), Branch (Trade Chambers, Museums, Sporting Clubs, Travel Firms) and Thematic Web-Sites Catalogues
6) Search Systems and Information Sluices of Internet.

5. The Control and Co-Ordination of the Fulfillment of Virtual References.
1) The control of the state of bibliographical apparatus is fulfilled by the bibliographical department head and the processing department head.
2) The control of the virtual references letting is fulfilled by the bibliographical department head and the head of the department (section) of information support of library site.

6. The Analysis and the Registration of Virtual References.
1) The registration of the virtual references is fulfilled automatically if the user has filled in the corresponding columns of the document confirmed in the library.
2) The fulfillment of the virtual references is monitored by the head of the department of scientific and methodical guidance of the library network.

INFORMATION USA is maintained by the Office of International Information Programs, U.S.Department of State.